Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Shipping fees are non-refundable.

Any returns must be in the original packaging with proof of purchase.

Please note that customers will be responsible for shipping costs.

For more details, please refer to our returns and refund policy.

Please refer to our frequently asked questions page.

Products under warranty should be handled with care.

We offer a 1 year warranty policy from the date of purchase. If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

This warranty does not cover lost items, scratches from normal wear and tear, improper storage of the product and any modification to your product done by a third party outside of Momentoglo.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 1-3 business days across New Zealand, and 3-7 business days across Australia. Please note that certain orders may require extra processing time for various reasons, these include address verification, sold-out items, rural addresses, limited edition goods, pre-orders, large orders, payments, public holidays, any unforeseeable delays with the courier (weather, volume, traffic, etc) and any COVID-19 related protocols. .

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

For more details, please refer to our delivery page.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!